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Debit Card Fraud Text Alerts

You now have the ability to receive debit card fraud alerts via text and email. Once enrolled, Saco Valley Credit Union will allow CU debit card holders to receive notifications and confirm whether or not a transaction was fraudulent by text message (your wireless carrier’s standard text messaging rates may apply).

How to Enroll
Saco Valley CU debit card holders will receive a text message for enrollment. Once that message is received, please confirm enrollment by replying YES to the text message.

Here is an example of what the message will say:

What Happens Once I Enroll

If you reply “YES”, you will receive a confirmation text.

Once enrolled if a transaction is flagged as suspicious, you will receive a text message informing you of the transaction. You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent.

For example: Saco Valley CU Fraud Alert: Did you attempt transaction on debit card ending 1234 at Walmart in ME for $87.50? Reply Yes or No.”

If your reply is YES:  Saco Valley CU: Thank you for your response. We’ll continue to monitor your card for unusual activity.

If your reply is  No:  Saco Valley CU: You’ve indicated an unauthorized charge on your card ending 1234. A temporary hold may have been placed on your card. Please call immediately 1-877-253-8964

If you have additional questions please reach Saco Valley CU by phone at 1-888-282-6169.

 
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